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Have Questions?

Here are the answers to our most frequently asked questions.  If you need more help, just send us an email at info@tanceuticals.com



Main FAQs

Questions About Tanceuticals Products

Which color/shade should I choose?

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When we talk about the "color" or "shade" of our self tanners, we're referring to how dark of a tan you'll get by using that particular product.  We currently have 5 different shades (Light, Dark, Serum Dark, Ultra Dark and Extreme Dark). 

To help you decide which one is best for you, we created a Shade Finder page.  This will walk you through all the different shades we offer and which one is likely to work best for you!  Click here to check it out.


Our Face Drops and Express Mousse are "customizable" shades.  That means you can adjust how dark or light they make you based on how long you leave them on for or how often you use them.

What's the difference between your lotions and mousses?

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The main differences between our lotions and mousses are the texture and the color guide.  Our lotions have a thin, smooth consistency whereas our mousses have a fluffy, foamy texture to them.  Our mousses also have a color guide in them so you can see where you're applying them. 


The lotions have no color guide in them.  Both can be applied with the tanning mitt, smell amazing and  produce that gorgeous, natural-looking tan that Tanceuticals is known for!

How do I apply your products correctly?

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To apply our products correctly, be sure to check out our "Application Tips" page found right here.  Applying self tanners can be a little tricky at first, but once you get the hang of it, it's a snap!

How long should I leave your self tanners on for?

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To get the best result from our self tanners, ideally you want to leave them on for 6-8 hours.  So applying them before going to bed is usually the best way to go.  That way, our self tanners will have time to give you a beautiful, natural glow and our cosmeceuticals will have time to do their thing.  If you're in a hurry, we do have an Express Mousse that can get you tan within 2 hours!

Can I use your body self tanners on my face?

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Although you can use a self tanner designed for the body on your face, we suggest using our specially-formulated face products. The skin on the face and neck area tends to be thinner, and more sensitive.


To account for this, our face self tanners are slightly thicker (like a face cream) and more moisturizing. They're also non-comedogenic, so they won't clog pores or cause acne.

Will going in the pool or ocean fade my self tan?

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Yes, the more you're in the pool/ocean, the quicker your tan will fade as the chlorine/salt will naturally exfoliate your skin.  So you may have to reapply it more often than usual.  Same thing goes with showering.  If you shower often and use an exfoliator, your tan will fade more quickly.

Do your products expire?

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Our products should generally be used within 6 months of purchase.  Although they may last much longer, it's best to use them within that time frame for optimal results.  We don't use any harsh preservatives-- so our products aren't meant to sit on a shelf for years on end :)

Are your products tested on animals or do they contain any harmful ingredients?

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None of our products are tested on animals.  In fact, we've been certified by PETA as Cruelty-Free since 2014.  You can look us up on their website :) 


As for ingredients, our pure and vegan-friendly formulas don’t contain anything harmful like Parabens, Mineral Oil, or Phthalates.

Are self tanners safe?

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Yes, self tanning products are universally accepted as safe and effective by both the FDA and EMA (European Medicines Agency).  DHA, the main ingredient in all self tanners, has been approved for cosmetic use by the FDA since 1973 (a 50+ year track record!). 


In addition, a number of prestigious and well-respected medical organizations recommend self tanners over sun and tanning bed exposure.  Some of these organizations include the American Academy of Dermatology, Mayo Clinic, Skin Cancer Foundation and the American Medical Association.  


For any additional concerns, please consult your personal doctor or medical professional.

Questions About Shipping & Returns

How much does shipping cost?

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We try to make our shipping costs easy to understand and very straightforward.


If you spend over $35.00, shipping is free to anywhere in the US or Canada.  If you spend less than $35.00, shipping is a flat $5.00 to anywhere in the US or Canada.


For international orders, shipping is free for any order over $100.00.  If you spend less than $100.00, we charge a flat $15.95 shipping fee per order.

How long does delivery typically take?

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Orders received by 3PM MST are shipped that same day.  All others are shipped the next business day.  Most orders to US addresses are generally delivered within 2-7 business days.  


Canadian orders are usually delivered within 10-14 business days.  All other countries' orders are usually delivered within 10-21 days depending on location.  At this time, we do not offer overnight shipping.

What is your return policy?

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We think you're going to love our self tanners!  But if you're not happy with anything, just send it back to us within 30 days of your order date for a full refund (minus shipping). 


It doesn't matter if it's used or unused and no need to get an RMA or contact us.  Just send it back with your contact information and order number (or packing slip) so we can process the refund :)  


Please send all returns to:


Webgistix
Attention: Tanceuticals Returns
974 United Circle
Sparks, NV 89431


For additional details, see our return policy here.  Still have questions?  Feel free to send us an email at info@tanceuticals.com

What countries do you ship to?

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We currently ship WORLDWIDE!  While we ship to most countries, you can always verify your country is included by checking the dropdown box at checkout.

Will I be charged duty fees?

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Our company is based in the USA, so all of our US orders are free of duty fees. 

While most of our orders outside the US are free of any import taxes or duty fees, we cannot be held responsible for any taxes, seizures or fees from importing our product. 


By complying with all local standards and regulations, we do our very best avoid any possible charges your country may assess your shipment.  The final decision is decided by your country's import regulations.  Please contact your local customs agent if you have any questions regarding additional fees on your shipment. 

What is Shipping Protection and how do I file a claim?

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In an effort to provide more safety, assurance, and insurance for our customers, we are happy to offer Shipping Protection for a nominal fee at checkout.  


If you purchased Shipping Protection, and need to file a claim because your package was lost, stolen or damaged, simply send us an email with details about your order to info@tanceuticals.com.    


Our customer support team will be happy to resolve the issue for you! 

Questions About Ordering From This Website

What payment methods do you accept?

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We currently accept Visa, MasterCard, American Express and Discover.  We also accept express payment options Paypal, Shop Pay, Google Pay and Venmo.

How do I track my order?

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We send a tracking link to track your package in all our shipping confirmation emails!  You can also log-in to your account and see all your tracking and past orders there.  Click here to sign-up for a free account if you haven't already.

Can I see past orders somewhere?

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Yes, once you've created an account with us you can see all past orders as well as your current order status including the tracking number.  You can log-in by clicking here.

Are your self tanners available in stores?

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Tanceuticals' products are not sold in any retail stores. This allows us to maintain strict quality standards and helps keep our product cost as low as possible by removing the middleman :)

Loved by Beauty Bloggers

Models, celebrities and beauty bloggers swear by our products!

Ranked #1 on SelfTanning.com

Tanceuticals is the highest-rated self tanner out there :)

What The Experts Say...

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