CUSTOMER SERVICE

When we talk about the "shade" of our self tanners, all we're referring to is how dark of a tan you'll get by using that particular product.  We currently have 5 different shades.  To help you decide which one is best for you, we created a Shade Finder article.  This will walk you through all the different shades we offer, and which one is likely to work best for you!  Click here to check it out!

By dual-purpose we mean not only do our self tanners give you a natural, beautiful and safe sunless tan, they're also really great for your skin.  You see, all of our self tanners contain proven cosmeceuticals that help moisturize, smooth, protect, repair and tighten your skin.  So you're not only getting a really great self tanner, you're also getting a high-end skincare product.  That's why we say our self tanners really are the best of both worlds!

Although you can use a self tanner designed for the body on your face, we suggest using our specially-formulated face products. The skin on the face and neck area tends to be thinner, and more sensitive. To account for this, our face self tanners are slightly thicker (like a face cream) and more moisturizing. They're also non-comedogenic, so they won't clog pores or cause acne.

The main differences between our lotions and mousses are the texture and the color guide.  Our lotions have a thin, smooth consistency whereas our mousses have a fluffy, foamy texture to them.  Our mousses also have a color guide in them so you can see where you're applying them.  The lotions have no color guide in them.  Both can be applied with the tanning mitt, smell amazing and  produce that gorgeous, natural-looking tan that Tanceuticals is known for!

To get the best result from our self tanners, ideally you would leave them on for 6-8 hours.  Which means applying them before going to bed is usually the best way to go.  That way, our self tanners will have time to give you a beautiful, natural glow and our cosmeceuticals will have time to improve the health and appearance of your skin.

To apply our products correctly, be sure to check out our "Application Tips" page found right here.  Applying self tanners can be a little tricky at first, but once you get the hang of it, it's a snap!

Yes, our products should generally be used within 6 months of purchase.  Although they may last longer, it's best to use them within that time frame for optimal results.  We don't use any harsh preservatives-- so our product is not meant to last for years on end :)

Yes, this is completely normal.  We don't use a lot of harsh preservatives, so our lotions tend to be a little "thinner' than most.  And because we use natural ingredients, the look and feel of our lotions will vary a bit from batch-to-batch.  The benefit of this is they spread very easily, aren't sticky and dry faster than just about any other self tanner out there!  To prevent them from getting too "liquidy", make sure you use them within 6 months of purchase.

Yes, the more you're in the pool/ocean, the quicker your tan will fade as the chlorine/salt will naturally exfoliate your skin.  So you may have to reapply it more often than usual.  The water shouldn't make your tan fade unevenly or splotchy however.

Yes, self tanning products are universally accepted as safe and effective by both the FDA and EMA (European Medicines Agency).  DHA, the main ingredient in all self tanners, has been approved for cosmetic use by the FDA since 1973 (a 40+ year track record!).  In addition, a number of prestigious and well-respected medical organizations recommend self tanners over sun and tanning bed exposure.  Some of these organizations include the American Academy of Dermatology, Mayo Clinic, Skin Cancer Foundation and the American Medical Association.  

For any additional concerns, please consult your personal doctor or medical professional.

We currently accept Visa, MasterCard, American Express and Discover. We also accept express payment options Shop Pay, Google Pay and Paypal.

Tanceuticals' products are only available online right now. This allows us to maintain strict quality standards and helps keep our product costs as low as possible by removing the middleman :)

We send a tracking link to track your package in all our shipping confirmation emails!  You can also log-in to your account and see all your tracking and past orders there.  Click here to sign-up for a free account if you haven't already.

Yes, once you've created an account with us you can see all past orders as well as your current order status including the tracking number.  You can log-in by clicking here.

We try to make our shipping costs easy to understand and very straightforward.

If you spend over $35.00, shipping is free to anywhere in the US or Canada.  If you spend less than $35.00, shipping is a flat $4.00 to anywhere in the US or Canada.

For international orders, shipping is free for any order over $100.00. If you spend less than $100.00, we charge a flat $15.95 shipping fee per order.

Our company is based in the USA, so all of our US orders are free of duty fees. 

While most of our orders outside the US are free of any import taxes or duty fees, we cannot be held responsible for any taxes, seizures or fees from importing our product.  By complying with all local standards and regulations, we do our very best avoid any possible charges your country may assess your shipment.  The final decision is decided by your country's import regulations.  Please contact your local customs agent if you have any questions regarding additional fees on your shipment. 

Orders received by 3PM MST are shipped that same day.  All others are shipped the next business day.  Most orders to US addresses are generally delivered within 3-7 business days.  Canadian orders are usually delivered within 10-14 business days.  All other countries' orders are usually delivered within 10-21 days depending on location.  At this time, we do not offer overnight shipping.

Although 99.6% of our customers are thrilled with our self tanners, we do make it easy to get your money back if you're not satisfied for any reason.  If you decide one of our products isn't for you, just send the unused portion back to us within 30 days of your order date.  No need to get an RMA or call us.  Just send it back with your contact information and order number (or packing slip) so we can process the refund.  

Please send all returns to:

Webgistix
Attention: Tanceuticals Returns
974 United Circle
Sparks, NV 89431

In an effort to provide more safety, assurance, and insurance for our customers, we are happy to offer Shipping Protection for a nominal fee at checkout.  

If you purchased Shipping Protection, and need to file a claim because your package was lost, stolen or damaged, simply send us an email with details about your order to info@tanceuticals.com.    

Our customer support team will be happy to resolve the issue for you! 

We're located in Scottsdale, Arizona.  Here's our address:

Tanceuticals
6501 E Greenway Pkwy #103-328
Scottsdale, AZ 85254

Please send all returns to our main warehouse located here:

RSL
Attn: Tanceuticals Returns
974 United Circle
Sparks, NV 89431

All of our self tanners are proudly made in the USA in Phoenix, Arizona.  Having our manufacturing facility close to our headquarters helps us maintain superior quality levels and oversight as well as support the local economy.